The July 6 release focuses on practical Business Portal improvements: better visibility into system emails, stronger support ticket handling, clearer subscription-based onboarding visibility, and more control over who can register for specific classes or events.
It also includes a prepaid reporting fix for businesses using cash and external payment methods.
Email Inbox for System Emails
The new Email Inbox gives businesses a read-only view of system emails generated by SIXPAC.
- See system emails generated and sent to your customers.
- See system emails generated and sent to business owners.
- Use the inbox as a visibility tool when reviewing customer communication history.
Current scope: this is a read-only feature right now. It is designed for visibility, not manual email sending or editing.
Helpdesk Upgrade
The Helpdesk experience now gives businesses a clearer way to manage support interactions from inside the Business Portal.
Create and reply to tickets
Businesses can create support tickets and reply to existing support conversations from the portal.
Track ticket status
Ticket status can now be tracked more clearly, so teams can see where a support request stands.
See onboarding hours
Available onboarding hours can be shown based on the business subscription type.
Better support visibility
The update helps businesses understand both open support work and remaining onboarding resources.
Class and Event Registration Requirements
Classes and events can now be assigned a specific membership or punch pass that a customer must have in order to register.
- Require a specific membership before registration.
- Require a specific punch pass before registration.
- Support registration workflows where a one-time payment is not the right option.
This gives businesses more control over access-based classes, member-only events, package-based training, and other workflows where registration should depend on an existing pass or membership.
Prepaid Reporting for Cash and External Payments
A bug has been resolved where prepaid activity was not showing correctly in the Order Report when cash and external payment methods were used.
- Prepaid activity now appears correctly in the Order Report.
- The fix applies to cash payment workflows.
- The fix applies to external payment method workflows.
- The customer's transaction record now reflects the prepaid activity correctly.
Wrapping Up
This release is centered on cleaner portal visibility, stronger support workflows, and tighter operational controls around classes, events, and prepaid reporting.
These updates help businesses see more of what is happening inside SIXPAC and reduce manual cleanup when managing registration, support, and payments.
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